Simple Enrolled Agent

Support

For help, email williamjiaminus@gmail.com. Include your device model, iOS version, and a description of what happened. Never send passwords, payment details, or tax-client information.

Restore SEA Pro

  1. Confirm the device uses the Apple Account that made the purchase.
  2. Open the app’s paywall or Settings.
  3. Tap Restore Purchases and allow StoreKit to finish.

If a subscription expired or was refunded, Apple will not return an active entitlement. Subscription management is available in iOS Settings → Apple Account → Subscriptions.

Prices or products do not load

Check the internet connection, disable a restrictive VPN temporarily, reopen the paywall, and tap Refresh prices. Purchases cannot begin until current localized information loads from the App Store.

Content does not refresh

Pull down on the Learn screen while online. The app keeps its bundled or last-known-good content if a newer update is unavailable or invalid.

A video does not play

Confirm the device is online, try Wi-Fi and cellular, and reopen the lesson. Pro videos also require an active SEA Pro purchase. If the issue remains, email the video title and the approximate time of the failure.

Delete local progress

Open Settings → Reset All Progress. This removes attempts, streaks, notes, saved questions, flashcard schedules, and mock history stored by the app on that device.